When thousands of evacuees crowded into the George R. Brown Convention Center, METRO was there processing METRO Q® Fare Cards, giving pre-loaded cards to the displaced storm victims.
By the time Harvey made landfall and many parts of the city suffered flooding from the controlled release of water from the dams and reservoirs, almost half a million vehicles had been flooded beyond repair.
On Sept. 1, METRO started issuing $5 Q Cards to evacuees at the GRB and NRG. The next day, Q Cards loaded with $50 were distributed.
"People were so appreciative," said Nicole Adler, sales representative in Client Services, who worked at the GRB and NRG for four days processing cards. "One lady said she wanted to give the president of METRO a big hug. So many smiles – it made a big difference to people who wanted to get back to work and who still lived at the shelter."
Board member Christof Spieler came by the METRO table at the GRB and received quick training on how to process cards, and soon he was distributing cards for the next 20 minutes.
To date, 4,500 Q Cards have been distributed. "Most people were familiar with the Q Card and how to ride the bus," said Adler. But if they weren't, she and the Street Team, gave a quick tutorial, explaining how to use the Trip Planner.
After one family was given a Q Card, the young son reached up and gave Adler a big hug, saying, "Thank you for my Q Card."
METRO was part of the transportation group under social agencies at the GRB. Once folks got through the line to social agencies, they were directed to METRO.
"This was an experience I'll always remember the rest of my life," said Adler. "I was glad we all came together so well to help evacuees. METRO played a big part, and I was glad to assist."
If you don't have a Q Card, click here. You can also pick one up at any of these retailers. Then just tap and board the bus or train.
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